Frequently Asked Questions

Where can I shop for the products?

You can shop our products in our store at Nýbýlavegur 10 and in our online store.

Do you ship to any country?

Yes, of course!

We ship with Dropp and Moving throughout the country. When you fill in your address and postal code during checkout, the available delivery methods for you will appear.

When will I receive my items?

We ship orders every weekday. If you order before 11:00 AM on a weekday, your order will arrive the same day in the capital area (both to Dropp pickup locations and home delivery) and the next business day in the countryside. Orders placed after 11:00 AM or on weekends are shipped the next business day.

During major shopping events, carrier delivery may be slightly delayed.

What does shipping cost?

Free shipping on orders of 15,000 kr. or more. Otherwise, Dropp pickup point costs 890 kr. and home delivery 1,390 kr. in the capital area. In rural areas, Dropp pickup point costs 990 kr., Dropp home delivery 1,790 kr., and Flytjandi pickup point 1,490 kr. For shipments over 10 kg to rural areas, an additional 700 kr. is added (1,690 kr., 2,490 kr., and 2,190 kr.); prices in the capital area remain unchanged. Pickup in store is free.

For more information, visit Delivery.

How do I return or exchange products?

The easiest way is to stop by our store at Nýbýlavegur 10 – it's completely free. You can also send us a line at mori@mori.is to start the process.

You can cancel your online purchase within 14 days of delivery and get a refund. The cost of returning the item is paid by the buyer. More information on the page Returns and Exchanges.

How do I pay for the products?

You can pay for products in the online store in the following ways:

• Payment card through a secure and encrypted payment page Payment.

• Netgíró – you can pay immediately, get a payment extension, or split payments.

• Bank Transferto your bank account.

• Cash in store.

Of course, we also accept store credit vouchers and gift cards.

I received a defective product, what can I do?

Visit our store at Nýbýlavegur 10 or send us a line at mori@mori.is and we'll figure out whether you want a new product, exchange for another product, or get a refund. We cover all costs for defective or incorrect products.

Does this product suit my pet?

All size information is in the product description of each item. You are of course welcome to bring your pet to our store at Nýbýlavegur 10.

If anything is unclear, feel free to send us a line at mori@mori.is or contact us by phone at 537-5400 and we'll get back to you right away.

Can I get pet food delivered to my home?

Yes! We deliver food and cat litter to your home and to Dropp and Flytjandi pickup locations. You can find our selection at our store at Nýbýlavegur 10 and on our website, and it's also easy to order and pick up whenever it suits you.